Further to yesterday’s post, I’ve today written to Virgin Trains, along with enclosing a copy of the blog and various receipts. This is what the letter said:
Dear Sir or Madam,
Please find enclosed my tickets and reservations from a recent return trip between London and Lancaster. Both of these journeys were exceedingly uncomfortable owing to your awful trains, (which I have commented on in previous claims, but see no improvements), and both legs ran late, the outward leg (on which I didn’t even reach my destination with you) by three and a half hours.
I have also included a copy of my blog entry about the trip, which I have left on my Facebook page and tweeted to @richardbranson, @virgintrains and the travel journalist Christian Wolmar. I have sent a link to the blog to Theresa Villiers MP, Secretary of State for Transport, in light of today’s laughable news that rail fares are going up again next year.
As well as the refund of the fare, I am seeking compensation for the additional food I had to buy on the heavily delayed outward leg, and for my fathers petrol costs at a rate of 0.40p/mile, which is a business standard. Naturally, I don’t expect any sympathy for the claim, but here’s an opportunity to surprise me. Hence,
(a) Cost of rail ticket: £84.10
(b) Cost of food/drink purchased: £8.18 (receipt contained in outward leg claim only)
(c) Cost of petrol: 70 miles @ 0.40 = £28.00
Please note that because your compensation process requires a different envelope for each individual journey, I’m sending two copies of everything to you, so thanks for that, too.
I look forward to your fleetingly considered response.
I’ll let you know what comes back.